The only franchise to have achieved this feat…
When choosing a franchise, you might want to reflect on the views of people who have already invested in the franchise before looking at anything else. There’s an exclusive club of franchises who have been rated 5-Star for Franchisee Satisfaction every year from 2013 to 2020 - making ActionCOACH one of a very small select group of franchises to achieve this alongside Puddle Ducks, Right at Home and TaxAssist.
The latest results are out from WorkBuzz, who have been collecting impartial and anonymous responses from franchisees across 100 franchise brands for their annual Franchisee Satisfaction Benchmark Survey. For a mind-blowing 9th successive year, ActionCOACH franchise partners have rated their franchise above average in every category from rewards to support in WorkBuzz's anonymous survey of ActionCOACH’s 200+ UK franchise partners.
ActionCOACH’s culture of teamwork was demonstrated once again as their franchise partners rated them 94% for peer support. Together with this, ActionCOACH received a 95% score on their products and services, demonstrating the variety of choices for business owners to engage with the brand, from the low-level cost of a monthly BusinessCLUB to ActionCOACH’s leading one-to-one support offering guaranteed growth to UK business owners.
ActionCOACH’s latest accolade means they remain the lone franchise to be rated in the Elite Franchise Top 10 UK franchises and to have achieved UK 5-Star Franchisee Satisfaction status every year since those honours began.
The Elite Franchise 100 distinguishes the franchise industry's leading businesses and positions them according to a comprehensive range of criteria including financial performance, growth, the support they offer franchisees, legacy in the industry, their influence on the community and the way they embrace innovation. Ranking applicants from 100 to one, the Elite guide defines the best opportunities in the UK, whether they’re a prosperous franchise at the top of their field or a promising business making its first steps into franchising.
Ian Christelow, Chairman at ActionCOACH UK, said, “I feel honoured to be part of a company with such an amazing community of franchise partners. To win the prestigious 5-Star Franchisee Satisfaction Award as a result of our team’s incredible ratings and comments makes everything we strive to achieve thoroughly worthwhile. ActionCOACH is a referral-based business and assembling a team of delighted franchise partners is at the centre of everything we do.”
Julie Wagstaff, Managing Director at ActionCOACH UK, added, “We’re delighted to be one of the first franchises to be able to announce the 5-Star status for nine years in a row! The last 18 months has created a challenging business environment where our franchise partners are perfectly placed to support their local business communities. Having gone the extra mile to give them the support and tools to reach as many business owners as possible, we’re pleased to see our culture of support and success paying off in those communities around the UK. We always take the responses to this survey seriously, repeatedly striving to make our franchise even better for our franchise partners. The 5-Star Franchisee Satisfaction Awards and Elite Franchise Top 10 rankings year after year are further evidence of the level of excellence delivered by our UK Support Team and our network of franchise partners, who have all bought in to our culture point of teamwork and get a buzz from helping others succeed, not least their teammates in our network.”
Steven Frost, CEO, WorkBuzz, which organises the survey, said, “With hundreds of franchisors all shouting about the quality of their support and franchise system, it’s difficult for prospective franchisees to determine what are the very best franchise opportunities. 5-Star Franchisee Satisfaction improves transparency across the industry and help outstanding franchisors like the ones we’ve objectively recognised, stand out from the crowd. It will help prospective franchisees to make better informed investment decisions.”
To find out more about the franchise with 45 stars of satisfaction from its team of franchise partners, visit actioncoach.co.uk