NHS 24 Covid-19 Chatbot collaboration wins Computing Digital Technology Leaders

Helping NHS 24 respond to millions of people worried about the Covid-19 outbreak has been a huge achievement for everyone involved with the chatbot called Ask Ave. Fake news and misinformation have been rife throughout the pandemic and the team are delighted to have been able to create a trusted platform that delivers accurate, clinical information to over 300,000 people worried about their symptoms.

Ask Ave answered 40,000 queries in its first 30 days, using clinically-approved information from NHS inform. The combined efforts resulted in a 50% click through rate to self-help support. Helping people with general COVID related questions meant that NHS 24’s dedicated teams were able to focus on those with symptoms in need of care.

Winning The Best Public Sector Project recognises the hard work, dedication, and successful collaboration between NHS 24, Cancer Central, Microsoft and Amido and all organisations couldn’t be more thrilled to be recognised.

NHS 24’s Head of Digital, Louise Bennie said: “It’s been a great experience working with such a diverse and talented group of people, all focused on delivering this option to people with questions about coronavirus. We’re grateful to all the teams for making this happen. The chatbot Ask Ave, is a great addition to the NHS inform website.”

Avril Chester, Founder of Cancer Central said: “We’re so pleased that we’ve been able to support our NHS colleagues at this difficult time, using concepts from our own cancer chatbot to help people affected by Covid-19. Our technical partner Amido applied all their learnings from working with organisations to drive growth, efficiency and innovation to Ask Ave so that NHS 24 can provide people with a new way to quickly access reliable medical information.”

Alan Walsh, CEO of Amido said: “Coming together with NHS24, Ask Ave and Microsoft is a real testament to what we can achieve when we are in it together and using intelligent technology for good. Amido are proud to support our incredible NHS”.



Notes to Editors

About NHS 24
Scotland’s national provider of NHS telephone and digital based services. Responsible for the 111 telephone service, Breathing Space, Quit Your Way Scotland, the Carers Information Service and the NHS inform website, NHS 24 have been at the forefront of Scotland's response to the Coronavirus Pandemic. Follow them on Facebook, Twitter and Instagram @NHS24

About Cancer Central
Cancer Central is the first award winning HealthTech cancer platform using AI to guide people affected by cancer to find the support and information they need. It is a young social enterprise created from over 55,000 donated hours. Founded by Avril Chester in 2018 after noting the disparate channels to find support for practical issues and services such as local societies or daily radiotherapy taxi hire to deeply personal ones such as financial, hats or wigs, during her diagnosis and treatment for breast cancer. She started her mission to create a centralised hub, to help people affected by cancer to find the Information and support they need. A place for both cancer patients and their carer's.
(@CancerCentralUK, www.cancercentral.org.uk)

About Amido
Amido is the cloud-native consultancy for better business outcomes. Amido was founded to deliver a level of engineering excellence, to bring better business outcomes to the front of technical thinking and create a better world founded on intelligent technologies. At 11 years young, Amido help some of the UK's most famous organisations solve their most complex challenges. They deliver great cloud-native solutions for clients in a flexible, scalable way from identity and access management, cloud integration and microservices, through to data engineering, machine learning and artificial intelligence.
(www.amido.com @WeAreAmido)

About Microsoft
Microsoft (Nasdaq “MSFT” @microsoft) enables digital transformation for the era of an intelligent cloud and an intelligent edge. Its mission is to empower every person and every organization on the planet to achieve more.

Attached Media

About Cancer Central

A young social enterprise with a big mission & vision. We are the first award winning HealthTech cancer platform using AI to guide people affected by cancer to find the support and information they need. Our organisation has been created from over 55,000 donated hours from 250+ individuals, 50+ organisations in an approach we call cominovation (community + innovation). Cancer Central is powered by a HealthTech chat bot, Ask Ave®, a virtual assistant that learns as it interacts.

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