NHS 24 Covid-19 Chatbot collaboration wins Computing Digital Technology Leaders
Helping NHS 24 respond to millions of people worried about the Covid-19 outbreak has been a huge achievement for everyone involved with the chatbot called Ask Ave. Fake news and misinformation have been rife throughout the pandemic and the team are delighted to have been able to create a trusted platform that delivers accurate, clinical information to over 300,000 people worried about their symptoms.
Ask Ave answered 40,000 queries in its first 30 days, using clinically-approved information from NHS inform. The combined efforts resulted in a 50% click through rate to self-help support. Helping people with general COVID related questions meant that NHS 24’s dedicated teams were able to focus on those with symptoms in need of care.
Winning The Best Public Sector Project recognises the hard work, dedication, and successful collaboration between NHS 24, Cancer Central, Microsoft and Amido and all organisations couldn’t be more thrilled to be recognised.
NHS 24’s Head of Digital, Louise Bennie said: “It’s been a great experience working with such a diverse and talented group of people, all focused on delivering this option to people with questions about coronavirus. We’re grateful to all the teams for making this happen. The chatbot Ask Ave, is a great addition to the NHS inform website.”
Avril Chester, Founder of Cancer Central said: “We’re so pleased that we’ve been able to support our NHS colleagues at this difficult time, using concepts from our own cancer chatbot to help people affected by Covid-19. Our technical partner Amido applied all their learnings from working with organisations to drive growth, efficiency and innovation to Ask Ave so that NHS 24 can provide people with a new way to quickly access reliable medical information.”
Alan Walsh, CEO of Amido said: “Coming together with NHS24, Ask Ave and Microsoft is a real testament to what we can achieve when we are in it together and using intelligent technology for good. Amido are proud to support our incredible NHS”.