Local business win award for improving unemployment rates in Kent

Caremark Thanet, an in-home care company providing over 2,200 hours of care per week to local clients, has been awarded for their unwavering commitment to improving unemployment rates in the area. At the annual Department for Work and Pensions Kent Employer Awards, the Thanet team were commended for their ethical recruitment process and for supporting the unemployed in their quest to contribute to the community.

Partnering with the Job Centre Plus (JCP) offices in both Margate and Ramsgate, Garry and Jayne Costain regularly liaise with the Career Advisers to build a group of relevant applicants to interview. The Caremark Thanet recruitment team then visit the JCP offices every three weeks to conduct interviews and promote careers within the health and social care industry. This process allows for those who find themselves out of work to be able to bring value to the community through quality, personal care.

“This process of recruitment allows for the community to come together in the best possible way,” explained Managing Director, Garry. “Thanet has the highest 18-24-year-old unemployment rate in the South East, so this proactive approach is something we continue to prioritise. Many of our care workers have come into the business through this process and they have brought so much value to our team and to our clients. We’re very proud to have been recognised for the work that we’ve done and will continue to do with our local JCP offices.”

Unsurprisingly, many of the recruits who come to Caremark Thanet through this innovative operation are female. Despite significant developments in the way in which care services are perceived by the community, in-home care is still inaccurately deemed as a job more suited to women.

One local Father of two, who joined Caremark Thanet through the JCP recruitment process, is hoping to put an end to this inaccurate impression of the industry he loves. 58-year-old Jerry Delgado has worked as a care worker for a little over two years. A former professional singer, who moved to the UK from Brooklyn, New York, in the late eighties, he retrained as a care worker after wanting to make a positive change for himself and his two young children.

“In all honesty, I’d never even considered a career in care – I always thought it was a woman’s job,” said Jerry. “My eyes were opened to the negative impact that poor care can have when I watched something on TV about care workers who were completely abusing their position and taking advantage of their clients. I felt like I wanted to make a real change and offer the proper care that people deserve. I was out of work at the time, so I went straight to the Job Centre, who put me in touch with Garry and Jayne at Caremark Thanet,

“Within minutes of meeting with them, I knew this was what I wanted to do. I’ve always been a considerate person and, although I had no formal experience, I knew the role would suit me down the ground. I absolutely loved the training and thought the team were excellent. It’s a real shame that men don’t feel they have anything to bring to the role – if I’d have known about this job sooner, I would have done it years ago!”

Two years on and Jerry now manages his full-time role as a care worker with looking after his two small children, Rico (6) and Izla (4), with the help of their mother, Arlene Delgado. Finding satisfaction in both roles, Jerry still finds time for his other vocation in life.

“My clients often ask for me to sing to them! If it’s going to put a smile on their faces, then I’ll happily sing a Rat Pack tune or two during my visit. If I can make someone else happy, whilst taking care of them and making their day that little bit easier, then I’ve done my job. The work I do is very rewarding and something I plan to continue doing for as long as I enjoy it – I can’t imagine doing anything else.”


To speak with Garry Costain and/or Jerry Delgado, contact Kelly Ayres at Rev PR on 07895 876745 or email kelly@revpr.co.uk

Image attached – Hi-res image of Jerry Delgado with his two children. Further hi-res images available.

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About Caremark

Caremark is the UK's largest privately owned care franchise with a turnover of £65m. We are a leading home care provider with over 100 offices in the UK and Ireland. We support over 6000 customers and employ more than 5400 carers who deliver on average, over 96,000 hours of care, every single week, across the UK. Established in 2005, we are proud to be a wholly UK owned and operated home care franchise which has an established and successful UK based network. 43% of Caremark franchisees are female, which is almost double the national franchising average. It's a figure we are really proud of. Not only that, but a large proportion of our management team are women, including our Managing Director, Finance Director, National Operations Manager and National Training Manager. The UK has an ageing population which is estimated to grow some 58% in the next 20 years. As the demand for more complex and highly professional levels of care increases, we continue to provide a quality service to those in need of help and support. There is also a developing awareness that care at home can benefit not only those individuals in need but the hospitals and other organisations that are also responsible for looking after them.

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