Local home care provider rated “Good” in recent CQC inspection

An in-home care provider, based in South West London, has been given a GOOD rating following a recent CQC inspection. Abdi Issa, Managing Director of Caremark Kensington, Chelsea & Westminster, was delighted with the result.

Inspectors rated Caremark, an in-home care service who care for clients throughout Kensington, Chelsea and Westminster, “Good” across the board – in safety, effectiveness, caring, responsiveness and leadership.

The report, published on the 20th October, said, “The service was caring. People told us they were treated with kindness by care workers. People’s independence was promoted. Plans were clear about what aspects of care people could do for themselves and how care workers could carry out care in a way which supported this.”

The inspector also noted that, “People told us they felt well supported by their care workers. One person told us, ‘They certainly are giving good care; they're extremely nice people.’ Records of care showed that people consistently received support from the same person, with another person available to cover when the main care workers were off. People's support plans included clear information on their living situation and what they enjoyed.”

This was the first report carried out on Caremark Kensington, Chelsea & Westminster by the Care Quality Commission since Abdi and his daughter, Fathia, launched the business in December 2016.

Former UN humanitarian and international civil servant, Abdi, has always worked in a caring capacity and, through relief work in some of the most underprivileged parts of the world, has changed hundreds of lives. Following in her father’s footsteps, Fathia earned a master’s degree in human rights before mentoring women and children across South Africa, promoting the importance of care, support and education. She now volunteers at an independent non-governmental organisation that advocates human rights and has recently registered as a Dementia Friends Champion.

Fathia, registered Care Manager, is proud to work with individuals who are so devoted to their local clients.

“This rating is a testament to our incredible team, their dedication and hard work. This truly was a group effort and something we’re proud to celebrate together. By putting our clients’ needs at the forefront of our business, we’ve built a compassionate culture which helps to maintain a high standard of care. The future looks bright for Caremark Kensington, Chelsea & Westminster, as we are looking to expand our care team and have been planning Dementia information sessions locally. Providing an excellent service and preserving the dignity and independence of our clients remains our highest priority.”

For more information, visit www.caremark.co.uk/kensington-chelsea-and-westminster


To speak with Fathia Issa, contact Kelly Ayres on 07895 876745 kelly@revpr.co.uk

Image attached – Fathia and Abdi Issa in the Caremark Kensington, Chelsea & Westminster office, based on Barlby Road, North Kensington. Hi-res version available.

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About Caremark

Caremark is the UK's largest privately owned care franchise with a turnover of £65m. We are a leading home care provider with over 100 offices in the UK and Ireland. We support over 6000 customers and employ more than 5400 carers who deliver on average, over 96,000 hours of care, every single week, across the UK. Established in 2005, we are proud to be a wholly UK owned and operated home care franchise which has an established and successful UK based network. 43% of Caremark franchisees are female, which is almost double the national franchising average. It's a figure we are really proud of. Not only that, but a large proportion of our management team are women, including our Managing Director, Finance Director, National Operations Manager and National Training Manager. The UK has an ageing population which is estimated to grow some 58% in the next 20 years. As the demand for more complex and highly professional levels of care increases, we continue to provide a quality service to those in need of help and support. There is also a developing awareness that care at home can benefit not only those individuals in need but the hospitals and other organisations that are also responsible for looking after them.

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