Local home care provider rated “Good” in recent CQC inspection

An in-home care provider, based in Hemel Hempstead, has been given a GOOD rating following a recent CQC inspection. Ahsan Sajjad, Managing Director of Caremark Dacorum & St Albans, and Care Manager, Gemma Smith, were both delighted with the result.

Inspectors rated Caremark, an in-home care service who offer personal, live-in and specialist care to clients throughout Hemel Hempstead, St Albans and the surrounding areas, “Good” across the board – in safety, effectiveness, caring, responsiveness and leadership.

The report, published on the 10th January, said “Care plans were personalised and contained detailed information regarding all aspects of a person's individual needs. We saw that the management team reviewed care plans and risk assessments regularly for example; if a person went into hospital their care would be reassessed along with any changes to the level of risk upon their return home. The registered manager told us, ‘We try to match people and staff who share common values, interests or who we think will get along together.’”

The inspector also noted that, “People told us they felt safe being cared for by staff from Caremark Dacorum and St Albans. One relative told us, ‘I have no concerns in relation to safety. I know the care staff turn up regularly and there have never been any concerns.’ One person told us, ‘I definitely feel safe. The staff are very good and I have confidence in them.’ Another person told us, ‘They're all so caring, they can't do enough for you. I do really look forward to them coming.’”

This was the first inspection carried out on Caremark Dacorum & St Albans by the Care Quality Commission (CQC) since Ahsan – known as Ash – received his CQC registration, in October 2017. As a testament to this recent result, the specialist care provider has also been awarded an ‘Excellent’ rating, following an inspection by the Directors of Adult Social Services.

Ash, who also runs two neighbouring in-home care offices, Caremark Welwyn & Hatfield and Caremark North Hertfordshire & Stevenage, is proud to work with individuals who are so devoted to their local clients.

“We’re over the moon with this result. This rating comes from months of innovation and effort from each and every one of our care workers and office staff – I honestly couldn’t ask for a better team. Making a positive impact on our client’s lives is what drives us all to go above and beyond but, for me, one of the best things about running this business is the opportunities I’m able to offer my staff. Allowing them to progress in their careers and learn an invaluable skill at the same time is extremely rewarding and their hard work doesn’t go unnoticed.”

For more information, visit www.caremark.co.uk/dacorum-and-st-albans


To speak with Ash Sajjad, contact Kelly Ayres on 07895 876745 or email kelly@revpr.co.uk

Image attached – A hi-res image of Ash Sajjad, with his team, in the Caremark office, based on Maxted Road in Hemel Hempstead. Further photos available on request.

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About Caremark

Caremark is the UK's largest privately owned care franchise with a turnover of £65m. We are a leading home care provider with over 100 offices in the UK and Ireland. We support over 6000 customers and employ more than 5400 carers who deliver on average, over 96,000 hours of care, every single week, across the UK. Established in 2005, we are proud to be a wholly UK owned and operated home care franchise which has an established and successful UK based network. 43% of Caremark franchisees are female, which is almost double the national franchising average. It's a figure we are really proud of. Not only that, but a large proportion of our management team are women, including our Managing Director, Finance Director, National Operations Manager and National Training Manager. The UK has an ageing population which is estimated to grow some 58% in the next 20 years. As the demand for more complex and highly professional levels of care increases, we continue to provide a quality service to those in need of help and support. There is also a developing awareness that care at home can benefit not only those individuals in need but the hospitals and other organisations that are also responsible for looking after them.

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