Live video consultations - the key to enabling tradespeople, safely winning business in the lockdown
ServiceOS video consultations reduce risks, reassure customers, and speed up quotations, leaving more time to earn.
ServiceOS, an automation and business intelligence software for the services industry, is rolling out video consultation capabilities to enable tradespeople such as plumbers, handymen, and electricians to perform live video consultations and surveys booked from their website or booking app, via a client's phone or tablet. Despite COVID-19 lockdown measures easing, customers are still rightly concerned to minimise contact with people outside their own households. Using video consultations to quote for work enables tradespeople to reduce the need for site visits, lowering the risk of infection and speeds the process of delivering an accurate quotation.
According to recent government reports related to easing up the COVID-19 social distancing measures, various organisation will continue to operate through video consultations in order to reduce face to face meeting and avoid coming in contact unnecessarily with citizens, so as to lower their risk of infection and minimise the spread of the coronavirus.
ServiceOS is a business optimization and automation software designed for the domestic services and property maintenance industries. The system includes various features that service providers can use to streamline their operations such as online booking, call center automation, and GPS route optimization.
ServiceOS has made it possible for companies to easily set up video conference calls with their customers through the new feature. Customers can visit a service provider’s website and book a video consultation with a specialist for a convenient day and time.
Once a tradesperson and a customer connect via an app, they can easily discuss the details of the required service. And in case a viewing of the property is required, it can be easily done online through the customer’s phone or tablet when they turn their camera on.
With well-scheduled consultations, service providers can actually reach more customers in less time. Tradespeople are also able to give out more precise quotes for the required services. And countless traffic hours are saved since there is no need to physically travel to a customer’s address.
For example, a tenant who is moving out of a rented apartment can easily walk around their place and show the moving company the furniture and belongings that need to be moved. In return, the consultant can easily offer a precise quote for the service, offer additional help such as packing or furniture disassembly, and finally arrange the most suitable crew and vehicle for the job.
And this is just one of the many business optimisation and service delivery features that are available in ServiceOS. Another key advantage of the system is that it can be adapted for any industry, including only the features that are usable for the given business.
Video Consultations & Surveys by ServiceOS is now globally available - go to https://www.serviceos.com for more details.