Local agent celebrates top customer satisfaction score

Whitley Bay based travel agent Lizzie Adamson-Brown is celebrating after she scored an overwhelming 100% in the company’s customer satisfaction survey.

Lizzie is one of over 1,100 professional Travel Counsellors located throughout the UK and overseas, running their own home based travel business as part of the award winning independent travel agency, Travel Counsellors.

In the survey Lizzie’s customers are asked just one question – how likely they would be to recommend her services to their friends and colleagues, responding with a score of between one to ten. It is clear from Lizzie’s impressive overall score of 100% that her dedication to going that extra mile for customers is a proven success.

“The fact that my customers want to recommend my services to their friends and colleagues confirms to me that I am doing things right,” says Lizzie, who has 14 years experience in the travel industry. “I am thrilled with my score. It is very rewarding and it’s a great feeling to know that my customers are happy.”

The survey, taken from business expert and bestselling author Fred Reichheld’s ‘The Ultimate Question’, is already used by a number of major brands including Nike, Nokia, Shell, Dell and Four Seasons. Travel Counsellors is one of the top scoring companies in the world, with over 90% of its customers saying that they would recommend their Travel Counsellor to their friends and colleagues.

Working from home using the company’s award-winning technology allows Lizzie to be available at the time that is most convenient to the customer – including during the evenings and at weekends, providing a unique personal customer service to each and every customer.

Lizzie adds; “My business is based on customer recommendation so it is very satisfying to know how highly my customers rate me. Providing my customers with the best possible service always comes first and that is what makes my business a success.”

For more information or to discuss your future travel plans please contact Lizzie on 0191 432 6570 and lizzie.adamson-brown@travelcounsellors.com or log on to http://www.travelcounsellors.co.uk/lizzie.adamson-brown

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About Lizzie Adamson-Brown Travel Counsellor

Travel Counsellors is a leading independent travel company with one of the highest customer service (NPS) scores in the world and a turnover at the end of its last financial year (Oct 31 2013) of £385 million. Founded in 1994 it currently has over 1,300 travel franchisees who work from home with the support of 200 staff at the company’s UK headquarters in Bolton and overseas offices. The company operates in the UK, Ireland, the Netherlands, Belgium, South Africa, Australia, Canada and Dubai. In the UK, the Travel Counsellors Trust financially protects everything booked by the customer free of charge. Travel Counsellors was the winner of the prestigious Queen’s Award for Enterprise in 2003-2008 and 2014 Queen’s Award for International Trade. It was voted Travel Agent of the Year by readers of the Guardian, Observer and Guardian Unlimited in 2006, 2007, 2009 & 2010. The company was listed in 2011 & 2012 Sunday Times International Fast Track for international growth and the Telegraph’s 1000 Britain’s Brightest Businesses.