Affordable housing company Thirteen supports residents with self-isolation
Leading housing provider Thirteen has released a wide selection of ways to help residents keep healthy during isolation including discounts on grocery deliveries, free audio and e-books, discounted on-line health, fitness and yoga and even discounts on streaming movies and films.
Customers are also being encouraged (and rewarded) to find ways to support their vulnerable neighbours.
This has been rolled out as part of the Thirteen customer loyalty programme, spearheaded by leading housing association Thirteen in coordination with client performance experts Orangutan.
“This is a time when we have to take a pragmatic approach,” says David Ripley from Thirteen. “The more we can make it easy to stay at home for our customers, the less likely they are to go out and risk spreading the virus. This is particularly important for us because so many of our residents are in the high risk groups and especially the over 70s”. “In these difficult times it is important that customers know that their landlord will go the extra mile to support them”
For Thirteen, the loyalty programme already focuses on encouraging a sense of community and help residents make their money go further, whilst simultaneously aiding them in developing better habits so this is a natural extension through the pandemic . The company understands its corporate responsibility to reinforce positive behaviours – so rewards will follow which are in line with these ideals.
Customer facing staff are at the forefront of the programme, which will help companies to develop stronger relationships with their clientele. When developing this new solution, there was no better partner than Orangutan, who have worked closely with Thirteen every step of the way.
Find out more about the programme online at www.equitymembership.co.uk or discover Orangutan at www.orangutan.co.uk.