Should I ask the internet for injury advice?

Whether it’s pushing yourself for a marathon, that first park run, being a bit keen trying to get in better shape for a holiday or just a bit of bad luck, this is a time of year when injuries are common. When you get that niggle, pain or injury should you jump online and ask the internet for advice?

These days advice on injury prevention and treatment appears everywhere. Social Media platforms and open or closed group forums are a plenty, some hosted by healthcare professionals, others by patients or people participating in sport. Coupled with this, mainstream media continues in the form of magazines and websites to offer a constant stream of articles, videos, blogs and thoughts on getting ‘beach body ready’, training, injuries and rehabilitation.

People are now seeking quick, easily accessible advice to help them get back to, or to keep being active. The difficulty is finding a trusted source of valuable, and more importantly, accurate information that provides effective advice and often this can prove to be a minefield. I have personally followed threads where genuine people hoping to help others, provide advice based on hearsay and personal anecdotal experience, that is so far from the current best practise evidence base, that it could potentially lead to more harm than help. At best it can confuse people, but it can also prolong symptoms and delay recovery and a return to full training and competition.

Getting online advice is not necessarily always bad though, it can offer a quick and easy snapshot of possible injury diagnosis and treatment advice, and most online advice is generally caveated with “if in doubt, seek the advice of a healthcare professional". Make sure to check the website and/or person providing advice for the appropriate qualifications and industry association accreditation though, if all is in place then these are safe, quick and sometimes effective ways of getting the help you need.

So, is, the gold standard advice to still see a professional in person? I would say yes. I know that may seem like a biased therapist looking through rose-tinted glasses, but as an experienced sports person, who also understands how simple aches and pains can affect you, I have and still do seek regular advice and assessment from my colleagues to keep me on track. An overstretched NHS, delays and confusion on how to find the right person privately lead to many using the internet but sites like have made it easy to find someone locally that specialises in your sport and/or injury to quickly and easily give you the advice and guidance you need.

The human body is complex, but more importantly, it is extremely individual. Although “pattern recognition” (seeing trends and commonalities in patients) is a well-established diagnostic tool in therapy, physical and subjective assessment of the individual cannot be replaced if we are aiming to identify the root cause of any issues and return the person to their sport in an improved condition. Spending time talking to an individual about their training history, conditioning status, work, life and family situations, as well as their thoughts, beliefs, fears and values via a thorough clinical and functional assessment in order to address these findings remains the optimal method of helping someone.

Seeing someone “in person” also helps to develop the “therapeutic alliance”, a well-established factor in assisting the success of any treatment episode. The relationship between therapist and sports person / patient that promotes trust, honesty, confidence and collaborative goal setting and adherence, with the ultimate aim of promoting self-management through education.

However, life often gets in the way, and attending an “in person” session can be difficult. Recent times have seen an increase in online assessments via platforms such as FaceTime, WhatsApp or Skype where a 20-30-minute face to face assessment is performed where you may even be asked to do some movements or physical tests after a short conversation. These allow the therapist to create a working diagnosis of what your problems may be and to provide the most accurate and effective advice and treatment. I have trialled these myself, I am yet to make a judgement on whether they are something I will continue to use in the long term, they will never replace or improve on an in-person assessment, but they can offer an effective halfway house option that bridges the gap between online advice and a full appointment. It can often provide a platform to “catch things early” and reduce the risk of things worsening and becoming a bigger issue, or indeed, they can be used to confirm the need for a full in person assessment.

If in doubt, my advice would always be to seek the advice and assessment in person of a healthcare profession, sports people want to play sport, and an in-person assessment is the most appropriate and effective way of facilitating an appropriate return to play, or to manage you through a period of training and to get to the start line on race day.

Aim to find a therapist by the type of person they are and their experience of your injury and sport, rather than by their profession, good therapists tend to practice in a very similar way despite variations in training background or title. If you feel that you need to find a therapist who can help you play or train to your maximum and keep those niggles and injuries at bay then visit, the only place that you can search for a therapist by sport and /or injury.

About the Author: Mike James has spent over 20 years working as a Physio, Sports Rehabilitator and Physical Training Instructor. He has been employed within the military, NHS, private and elite sport sectors and is now a director at Sports Injury Fix.

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About Sports Injury Fix gets people fixed not frustrated, helping the public find the right treatment first time from 2,100+ therapists around the UK. It also helps therapists get more customers, get paid for no shows, stay secure and reduce their admin burden. Malcolm Sloan set it up in his spare time, being made of glass, having had a history of injuries, living in different places and struggling to find good treatment. Dr Rod Jaques the head of medical services at the English Institute of Sport and former president of the faculty of sports and exercise medicine is a non exec director having met Malcolm whilst fixing his broken hip. Mike James, another director is a former military physical training instructor turned Physio, Graduate Sports Rehabilitator and Sports Scientist. He’s got 20+ years experience, worked in the NHS and Private Practice, and done over 100 marathons, ultras, Ironman, Double Ironman, triple Ironman and even swum the English Channel.

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